The Conflict Management Skills Workbook: Self-Assessments, Exercises and Educational Handouts
presented by John J. Liptak, fl. 1990 and Ester A. Leutenberg, fl. 2010 (Duluth, MN: Whole Person Associates, 2010, originally published 2010), 122 page(s)
Details
- Abstract / Summary
- Conflict is a basic fact of life. Because conflicts are disagreements resulting from people or groups having differences in attitudes, beliefs, values, or needs, conflict is inevitable. Conflict itself is not a bad thing, as long as the conflict is managed effectively. The self-assessments, exercises, and journaling activities in this book will take participants through a unique negotiations model. This model helps participants learn about their beliefs surrounding conflict, identify their preferred style for managing conflict, examine active listening skills, identify the situations that trigger conflict, and recognize their negotiation style for what they want and need. Divided into five sections, participants look at: beliefs about conflict, conflict management styles, listening for meaning, hot buttons, and negotiation style. Each section serves as an avenue for individual self-reflection, as well as for group experiences revolving around identified topics of importance. Each assessment includes directions for easy administration, scoring, and interpretation. Also included are exploratory activities, reflective journaling activities, and educational handouts to help participants discover their habitual effective and ineffective conflict management skills. Finally, instruction is provided for enhancing participants most critical weaknesses when attempting to prevent or resolve real-life conflicts.
- Field of Interest
- Counseling & Therapy
- Copyright Message
- Copyright © 2010 Whole Person Associates. All rights reserved.
- Content Type
- Book
- Duration
- 0 sec
- Format
- Text
- Original Publication Date
- 2010
- Page Count
- 122
- Publication Year
- 2010
- Publisher
- Whole Person Associates
- Place Published / Released
- Duluth, MN
- Subject
- Counseling & Therapy, Psychology & Counseling, Health Sciences, Theoretical Approaches to Counseling, Social issues, Family and relationships, Theory, Interpersonal communication, Conflict, Life skills
- Clinician
- John J. Liptak, fl. 1990, Ester A. Leutenberg, fl. 2010
